At Eric Emanuel Shorts Store, we place great importance on customer satisfaction and are committed to providing a smooth, reliable, and transparent shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Cancellation & Modification of Order

  • You can cancel or modify your order within 24 hours of placing it.
  • To request a cancellation or modification, please contact us at support@ericemanuelshortsstore.com with your order details.
  • After 24 hours, we may not be able to accept cancellation or modification requests, as your order may already be in processing or prepared for shipment.

2. Conditions of Eligibility for Refund

Refunds are granted only in the following cases:

  • Non-Delivery: If your order was not delivered at all.
  • Defective or Incorrect Item: If the product received is damaged, defective, or does not match your order.
  • Recent Order: If less than 24 hours have passed since your purchase, and the order has not been processed.

3. Returns for Incorrect or Damaged Items

  • If you receive a defective, damaged, or incorrect product, please notify us within 7 days of delivery.
  • Provide detailed information and, if possible, photos or videos of the issue to our customer service team.
  • Once the returned item is received and inspected, we will offer either:
    • A replacement for the same product (subject to availability), or
    • A full refund to your original payment method.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The return or refund request is made after the 7-day period.
  • The product has been used, altered, or damaged after delivery.
  • The order was fulfilled correctly, but the customer changed their mind.

5. Order Variations

Eric Emanuel Shorts Store cannot guarantee changes in product variations (such as size, color, or style) once an order has been confirmed. We review such requests on a case-by-case basis, depending on product availability and order status.

6. Contact Us

For order cancellations, modifications, or refund-related inquiries, please contact our customer service team:

support@ericemanuelshortsstore.com
https://ericemanuelshortsstore.com