Thank you for choosing Eric Emanuel Shorts Store. We want you to be delighted with your purchase. If, for any reason, you are not, our Returns & Exchanges Policy is designed to make the process simple, clear, and transparent.

1. Conditions of Eligibility for Returns & Exchanges

  • You must request a return or exchange within 1 business day of the delivery date.
  • Items must be returned in their original condition, unused, unworn, undamaged, and in their original packaging.
  • Please contact our customer service team at support@ericemanuelshortsstore.com before submitting a return. Our team will guide you through the process and provide a Return Request Form.

2. Inspection & Validation

  • Once your item is received, our quality control team will carefully inspect it.
  • If your return is approved, you may choose between:
    • A replacement or exchange for the same product (subject to availability), or
    • A refund to the original payment method used for purchase.

Refunds may take 5 to 10 business days to appear on your bank or credit card statement, depending on your payment method and the processing time of your payment provider.

3. Damaged or Incorrect Products

  • Please inspect your order immediately upon delivery.
  • Any damage, defect, or incorrect product must be reported within 3 business days of delivery to qualify for a replacement.
  • We may request photos or videos of the damaged or incorrect item before processing your exchange or replacement.

4. Return Costs

  • Return shipping costs are the responsibility of the customer.
  • Initial shipping charges, customs duties, and import taxes are non-refundable.
  • We strongly recommend using a trackable shipping service to prevent package loss or delays.

5. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Gift cards or promotional items.
  • Products marked as “Final Sale”.
  • Items that have been used, altered, or damaged after delivery.

6. Need Help?

If you have any questions or need assistance, our customer support team is here to help:
support@ericemanuelshortsstore.com
 https://ericemanuelshortsstore.com